Terms and Conditions


Workmanship and Service Guarantee

Call On Us Property Maintenance - referred to from here on as ("COUPM") provides customers with a guarantee on all workmanship and services performed by ("COUPM"), covering the labour component on any job. This guarantee is valid for twelve months after the job completion date (as specified on your ("COUPM") Tax Invoice). All materials, products, and parts used for each project are covered by their individual product warranty and, unless able to pass on any third party warranties, ("COUPM") accepts no liability for, or on behalf of third-party product manufacturers. ("COUPM") endeavours to use high quality endorsed and certified products; and wherever possible, encourage customers to select from a range of suitable product options presented to them.



1.Contract of Engagement

1.1: By engaging ("COUPM") to perform services and/or supply materials (“Goods”), you (“the Customer”) agree to be bound by the following terms and conditions.


1.2: Where more than one client has entered into this agreement, the clients shall be jointly and severally liable for all payments due to ("COUPM").


2.Warranty and liability

2.1: The Customer agrees that it must within seven days of the date of delivery or completion of the works, give written notice to ("COUPM"), with particulars of any claim that the works are defective or not by the agreement between the ("COUPM") staff representative and the Customer. In the event that the Customer fails to give such notice within the said period, then to the full extent permitted by law, the works are deemed to have been accepted by the Customer, and all claims by the Customer against ("COUPM") for the works are extinguished, and the Customer must pay ("COUPM") for the works.


2.2: In the event of the Customer being reasonably unsatisfied with the works completed, the Customer agrees to allow ("COUPM") the opportunity to rectify the said works. Where the Customer refuses or otherwise prevents ("COUPM") from rectifying the works within seven days of advising ("COUPM") in writing of the particulars of any defect, to the full extent permitted by law, ("COUPM") shall not be liable to the Customer, and the Customer must pay all invoices in full to ("COUPM").


2.3: The Customer expressly acknowledges and agrees that it has not relied upon, and ("COUPM") are not liable for any advice given by ("COUPM"), its servants, agents, representatives or employees about the suitability for any purposes of the works.


2.4: These terms and conditions do not affect the rights, entitlements, and remedies compulsorily conferred on the Customer under the Competition and Consumer Act 2010 and other statutes, rules or regulations for the time being in force, and nothing in these conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law and which by law cannot be excluded, restricted or modified.


2.6: If liability cannot be excluded, to the fullest extent permitted by law, ("COUPM") liability to the Customer shall be restricted at ("COUPM") option to a refund of the invoiced amounts paid by the Customer to ("COUPM"), or replacement of the works.


3.Retention of Title

3.1: ("COUPM") will retain title to (but not risk in) Goods delivered to the Customer or installed on behalf of the Customer until ("COUPM") has received full payment for them and all other sums owing to it by the Customer.



4.Payment of deposits and accounts

4.1: A deposit payment of minimum 50% is required to be paid by the client to ("COUPM") nominated bank account for all jobs exceeding $500.00 no later than 24 hours prior to job commencement.


4.2: Unless otherwise agreed in writing, the Customer must pay the invoices for all Goods and Services (collectively known as “the works”) and any other charges as invoiced, within 7 days from issue date  unless prior agreement has been reached.


4.3: Unless otherwise agreed, full payment must be received and cleared in ("COUPM") nominated bank account within seven days of the due date as specified on the invoice.


4.4: The Client shall not be entitled to set off against or deduct from the total of the invoiced amount any sums owed or claimed to be owed to the Client for ("COUPM")


4.5: Should the client wish to claim any such adjustment to be made to the amount owed to ("COUPM") by the Client, written notification of such claim must be received by ("COUPM") within seven days of invoice due date. Should an adjustment request be accepted by ("COUPM"), a new revised invoice will be issued by ("COUPM") to the client, and written notification will be made by ("COUPM") to the client making void the original invoice. Unless such written communication is made by ("COUPM") confirmation adjustment/revision of the invoiced amount, the original invoice remains intact, and the client is liable to pay the full amount of the original invoice within seven days or receiving written notification from ("COUPM") regarding the outcome of the Client’s invoice adjustment claim request.


4.6: If the Customer, fails to make any payment to ("COUPM") when due, the Customer agrees to pay all ("COUPM") costs of recovering or attempting to recover from the Customer all outstanding fees, including any mercantile agent’s costs and legal costs on a full indemnity basis.


5.Cancellation of scheduled works

5.1: ("COUPM") may cancel this contract at any time before the delivery of goods or services by giving written notice issued via email. ("COUPM") shall not be liable for any loss or damage whatsoever arising from such cancellation.


5.2: The Client may cancel the Works within 24 hours of appointing ("COUPM") to undertake the work subject to a cancellation fee 20% of the total value of the “Works” as specified on the approved quote.


5.3: A refund of deposit amount paid by the Client to ("COUPM") for any cancellation of scheduled “Works”; may or may not be returned to the client at the sole discretion of ("COUPM") or its agents, employees, suppliers or subcontractors.


5.4: If the client wishes to cancel the scheduled “Works,” then the Client shall be liable for all reasonable costs incurred by ("COUPM") up to the time of, or as a direct result of the cancellation.



7.1: These terms and conditions will be governed by the laws of the state of Victoria and the parties submit to the jurisdiction of this state.


7.2: If any provision of this Agreement is judged invalid, void, illegal or unenforceable for any reason whatsoever by a court of competent jurisdiction, such invalidity or unenforceability (unless deletion of such provision would materially adversely affect one of the parties) will not affect the operation or interpretation of any other provision of this Agreement to the intent that the invalid or unenforceable provision will be treated as severed from this Agreement.


7.3: ("COUPM") shall be under no liability whatsoever to the Client for any indirect loss and expense (including loss of profit) suffered by the Client arising out of a breach by ("COUPM") of this contract.


7.4: These terms and conditions constitute the entire agreement between the parties.